Return and Refund Policy

Our policy lasts 14 days. If 14 days have passed since you received your item, unfortunately we cannot offer you a refund or exchange.

To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a return, you must send us an email to contact@vicrown.fr or a registered letter to the following address 801 avenue Virginie Heriot, 06190 Roquebrune-Cap-Martin France, by completing the withdrawal form below:

For the attention of Vicrown, 801 avenue Virginie Heriot, 06190 Roquebrune-Cap-Martin France , contact@vicrown.fr:

I/we (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Explanation :

Signature of the consumer(s) (only in case of notification of this form on paper):

Date :

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Any item not in its original condition, damaged for reasons not due to our error, or returned more than 14 days after receipt will not be eligible for exchange or refund.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at contact@vicrown.fr.

Exchanges (if applicable)

We replace an item with the same item only if it is faulty or damaged.

Dispatch

To return a product, you must mail it to:

801 avenue Virginie Heriot, 06190 Roquebrune-Cap-Martin France

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. In the event of an exchange, the cost of returning the new item will be borne by Vicrown.

Depending on where you live, the time it takes to receive your exchanged product may vary.

When shipping an item, we recommend that you use a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.